Specialized in IT Solutions & Management Consulting Services

The objective of IT Service Management is to establish a planned and conscious means of managing organization’s IT support structure to meet business and service objectives – moving from chaos to control, from fire-fighting to fusion and from uncertainty to predictability. It is aimed towards building a structured approach to that delivers consistency, quality, accountability and efficiency. This services is based on the ITIL (Information Technology Infrastructure Library) and COBIT 5 (Control Objectives for Information and related Technology) standards. This service starts with determining how well the IT objectives fit in with business goals and identifying an operational gap. The main focus of this service is to optimize the delivery of the services to the business. This entails the standardization, improvement and automation of operations to bring IT services into line with business expectations, reduce costs and enhance IT management processes.


IT working closely with the business that it supports

IT focused on delivering business objectives

IT able to demonstrate its value to the business

Improved IT cost transparency, effectiveness and benefits

Improved availability of business-critical IT services

Achieve IT governance standard for entire organization

Aligning IT with business goals, objectives and priorities


Perform gap analysis to get clarity and consensus on the IT issues

Build realistic planning and costing to address the identified IT issues

Establishing clear and measurable objectives for the project

Establish IT service strategy

Develop IT service design

Develop IT service transition plans

Develop IT service operations methodology

Establish continual IT service improvement program

Awareness and training program to key IT operations staff

It Service Management