Specialized in IT Solutions & Management Consulting Services

ISO 20000 Implementation

ISO 20000 standard is the first worldwide standard specifically aimed at IT Service Management (ITSM). This standard provides a ground for effective delivery of services to the business and its customers, and also set instructions based on which an organization can be assessed for effective service management, for developing and delivering high quality technology services.

We ensure that you’re IT Service Management process is aligned, both with the needs of your business and international best practices.


Formulating standard IT processing framework to ensure that security risks are cost effectively managed and improved

Ensuring compliance with government policies and international best practices

Improved operations predictability, quality and gain customer confidence

Determining the degree of compliance with the policies, directives, and standards adopted by your organization

Create a process oriented culture of engagement that supports continuous professional development

Enable business growth through demonstration of effective ISO 20000 certification and IT Operations

Providing relevant information about ISO 20000, directives, standards, and procedures to trading partners, customers, and other organizations with whom you interact for operational or commercial reasons


Bringing a clear focus to your ITSM/ITIL® project based on our real-world experience to ensure that you stay on track and within budget

Implementing truly efficient supporting processes that deliver well-defined results and are right for the way your organization works

Introducing metrics that will clearly demonstrate your success

Identifying opportunities for improvement

Prioritizing IT improvements to achieve the greatest business impact, without pushing you towards particular technologies

Building a convincing business case for ITSM/ITIL with the Board

Gaining global status with ISO/IEC 20000-accredited certification

Awareness and training program